“苹果妹”通过精心收集，向本站投稿了3篇外贸订单跟进英文，下面是小编整理后的外贸订单跟进英文，欢迎您阅读，希望对您有所帮助。
篇1：外贸订单跟进英文
1.未付款订单的催款模板。
Dear xxx
We have got your order of XXXXXX。 But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!
2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these items within the next 3 days. If you have any questions or problems, contact us directly for help.
3.填写了发货通知后告知买家当前状况，(订单号、发货单号、运输方式和发货日期)
Hello, xxx,
We are happy to tell you we have dispatched your order! You can track it sprogress with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here: www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this is the shopping season, the logistics companies are very busy and some orders may take slightly longer to arrive.
If you have any questions or problems, contact us directly for help.
4.超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
5.货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.
Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here: www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
6.长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!
Don’t worry about your money or your purchase either C if you do not receive your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.
7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still in transit. This is due to the overwhelming demand for logistics this shopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!
Thanks!
8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
9.货物断货，推荐类似产品。(建议大家及时把断货的商品进行下架)
Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact the factory to see when it will be available again. I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us. Thanks!
10.折扣产品推荐
Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
篇2：史上最全订单跟进英文
1. 未付款订单的催款模板。(请根据您产品自身特点对描述内容进行修改)
Dear xxx
We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!
2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间
Hi, xxx,
Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help.
3. 填写了发货通知后告知买家当前状况，(订单号、发货单号、运输方式和发货日期)
Hello, xxx,
We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here: www.xxxxx.com.
It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.
If you have any questions or problems, contact us directly for help.
4. 超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity.
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
5. 货物退回，换物流方式重新给买家发货，并延长收货时间
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed.
Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here: www.xxxxx.com.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.
6. 长时间在途，确认是否收到货物，减少买家未收到的担忧
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!
Don’t worry about your money or your purchase either C if you do not receive your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.
7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible!
Thanks!
(To be continued……)
篇3：外贸函电：如何用英文写订单
外贸函电：如何用英文写订单
1.文体介绍
订货（order）是买方为要求供应具体数量的货物而提出的一种要求，此时，交易双方之间的陌生感已消除，可以说已经度过了接触障碍和难关。
写定货信时应注意以下几点：
（1）开头就直接说明订购的意图。
（2）订货信一般应包括：商品的名称、品质、数量、包装、价格条件、支付条件以及需要对方提供的单据等。
（3）内容必须准确、清楚。不论是商品的`价格还是商品的规格都应做到准确无误，否则会带来不必要的损失与麻烦。
卖方收到订货电子邮件后必须进行确认。如果卖方无法提供买方所需要的货物，则最好介绍一些合适的替代品；如果买方所需货物的价格和规格发生了变化，卖方则提出还价并劝买方接受，但要注意：写拒绝接受订货的信时，必须非常谨慎，应为日后有可能的交易留下余地。
2．实用范例
(1)
Subject: An order
Gentlemen:
The price quotes contained in your E-mail of May 20,2002 gained favorable attention with us.
We would like to order the following items consisting of various colors, patterns and assortments:
Large 2000 dozen
Medium 4000 dozen
Small 2000 dozen
As the sales season is approaching, the total order quantity should be shipped in July. At that time an irrevocable L/C for the total purchase value will be opened.
Please confirm the order and E-mail a shipping schedule.
Sincerely,
Xxx
主题：订货
先生们：
2002年5月20日电子邮件报价深受欢迎，
我拟选各种颜色、式样、品种的衬衫如下：
大号 2000打
中号 4000打
小号 2000打
售季将至，全部货物应于7月登轮。届时全额不可撤销信用证将予以开出。请确认订货，用电子邮件告知装运时间表。
真诚的，xxx
(2)
Subject: Out of Stock
Dear Sir,
We thank you for your Order No.222 received this morning for 8000 dozen cotton shirts, but regret to have to disappoint you.
At present we have no stock of shirts in the size required and do not expect further deliveries for at least another five weeks. Before then you may have been to obtain the shirts elsewhere, but if not we will notify you immediately our new stocks come in.
Yours faithfully,
Xxx
